The Human Capital Value Chain: [Click here for full-sized image]


Defining the Problem:

  • Healthcare organizations are challenged to change business models, grow, consolidate, improve quality, and dramatically lower costs
  • These challenges require transforming organizational structures, role expectations, and even cultures
  • Such ongoing transformation demands an agile Human Capital Value Chain that enables organizations to:
    • Identify, hire, and retain talent to deliver services aligned with organizational goals
    • Rebuild and refocus the talent base to have the right priorities, capabilities, and structure
    • More effectively manage their most important resource…human capital

What You Should Know and Consider:

  • Components of the GE Human Capital Value Chain Model shown above are highly interdependent and either strengthen or weaken other parts of the value chain
    • Workforce Development should include components of Talent Acquisition, Total Rewards, Performance Development, and Talent Development
    • Workforce Management should include components of Demand-based Staffing, Daily Shift Management, Labor Productivity, and Management Structure
  • Success requires a systemic approach that addresses and leverages these interdependencies

Solution Dynamics:

Organizations must create an agile value chain of integrated and aligned processes that enables:

  • Proactive deployment of talent acquisition processes and creation of total rewards structures that will attract and retain top talent
  • Continual development of workforce capabilities and culture to support strategic and operational goals
  • Efficient, effective, and equitable deployment of labor that drives outcomes, minimizes cost and feels equitable to team members

Assessments must be utilized to:

  • Understand gaps in current state and desired future state, and include reviews of data, observations and interviews with key stakeholders
  • Review findings with key stakeholders and executives to develop a road map for implementation, which includes identification of critical co-dependencies, and resource needs to drive necessary changes

GE Value Statement:

GE’s systemic approach addresses required solution dynamics while leveraging and addressing interdependencies across the value chain; ultimately focusing and aligning organizational efforts that support sustainable, transformational change.


Human Capital Value Chain Quicklinks:

Talent Acquisition

Total Rewards

Performance Management

Talent Development

Demand-Based Staffing

Daily Shift Management

Labor Productivity

Management Structure

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