No Time For Margin(Al) Tweaks

U.S. health systems and hospitals saw their operating margins fall precipitously in 2019. One survey revealed an average decline of more than 21 percent,1 not surprising since the previous year, hospital expenses had exceeded revenue by 3 percent on average.2 While revenues had started to tick upward in 2019, the growth rate was frustratingly slow.

So, healthcare leaders ended the year knowing there was still belt-tightening ahead but also feeling cautious optimism at the real, if slight, revenue cycle improvement.

Then 2020 arrived, and with it the COVID-19 pandemic...

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